Homes Out West welcomes all feedback.

Our complaints and appeals policy outlines how we want to handle dissatisfaction with our service and our decisions. Its purpose is to:

  • Give applicants and tenants the right to appeal or complain
  • Make it easy for individuals to exercise that right
  • Help us to review what is and isn’t working well in our organisation.

 This policy relates to all staff, volunteers and contractors undertaking the operations of Homes Out West and is inclusive of applicants, tenants and other users of the service.

We also welcome positive feedback and good news stories to share in publications such as newsletters and our annual reports.